Your Privacy Matters
at fun88 game

1. Introduction

This Privacy Policy explains how fun88 game ("we", "us", "our") collects, processes, stores, and protects the personal information of members and visitors who use the fun88 game platform ("Platform"), including our website at fun88game.app. This policy applies to all products and services offered through fun88 game, including casino games, sports betting, Dream Catcher, T20 Cricket, Cockfighting, Jackpot Slots, and all related features.

By registering an account with fun88 game or by continuing to use our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform immediately.

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2. Data We Collect

To provide you with a secure, personalised, and compliant gaming experience, fun88 game collects the following categories of personal information:

2.1 Registration & Account Information

• Full name and date of birth
• National Identity Card (CNIC) number or equivalent government-issued ID
• Residential address (city, province, postal code — including cities such as Lahore, Karachi, and Rawalpindi)
• Email address and mobile phone number
• Username and encrypted password
• Account preferences and communication settings

2.2 Financial & Transaction Data

• Deposit and withdrawal records denominated in PKR
• Payment method details (e.g., Easypaisa account number, JazzCash wallet ID, bank account details for HBL or other banks, USDT TRC20 wallet address)
• Transaction history and balance summaries
• Currency conversion records where applicable

2.3 Gaming & Activity Data

• Game session logs (games played, wagers placed, outcomes)
• Betting history and sport/game preferences
• Responsible gaming settings including deposit limits and self-exclusion requests
• Bonus and promotion participation history

2.4 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookies and similar tracking technologies (see Section 5)

2.5 Communication Data

• Records of customer support interactions (live chat, email)
• Feedback and survey responses
• Any information you voluntarily provide when contacting our support team

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3. How We Use Your Data

fun88 game processes your personal data for the following purposes:

• Account administration: Creating and managing your member account, verifying your identity, and providing access to the Platform.
• Service delivery: Processing deposits and withdrawals in PKR, providing access to all games and betting markets, and fulfilling bonus and promotional awards.
• Compliance & fraud prevention: Meeting Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, detecting fraudulent activity, and verifying that members meet the 18+ age requirement.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling behaviour and enforcing self-exclusion or deposit limit settings that you configure.
• Customer support: Responding to your enquiries, resolving disputes, and improving our support quality.
• Platform improvement: Analysing usage data in aggregate to improve game offerings, website performance, and user experience for members across Pakistan.
• Marketing communications: Where you have opted in, sending you information about promotions, new games, and offers relevant to your preferences. You may opt out at any time through your account settings.
• Security: Detecting and preventing unauthorised account access, fraud, and other illegal activities.

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4. Sharing Your Information

fun88 game does not sell, rent, or commercially trade your personal data to third parties. We may share your information only in the following specific and limited circumstances:

• Payment processors: We share the minimum necessary payment data with our payment partners (including Easypaisa, JazzCash, Raast, and banking partners such as HBL) to process deposits and withdrawals securely.
• Identity verification providers: To fulfil our KYC obligations, we may pass identity documents to regulated third-party verification services. These providers are contractually bound to confidentiality and cannot use your data for other purposes.
• Technology partners: Game software providers, cloud hosting vendors, and analytics partners may access anonymised or aggregated data strictly to deliver their contracted services to fun88 game.
• Legal & regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts when legally required or when we believe disclosure is necessary to protect the rights and safety of our members or the public.
• Business transfers: In the event of a merger, acquisition, or restructuring of fun88 game, member data may be transferred as part of that business transaction. You will be notified of any such change in advance wherever possible.

All third parties who handle your data on our behalf are subject to strict data processing agreements and are not permitted to use your information for any purpose beyond what we specify.

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5. Cookies & Tracking Technologies

fun88 game uses cookies and similar tracking technologies to operate and improve the Platform. Here is what we use and why:

• Essential cookies: Required for the Platform to function. They manage your session state, keep you securely logged in, and remember your language and currency preferences.
• Analytics cookies: Help us understand how members interact with the Platform (e.g., which games are most popular, how long sessions last) so we can make informed improvements. Data collected is aggregated and anonymised.
• Preference cookies: Remember personalisation choices such as your preferred sports markets, game categories, or notification settings.

You can manage cookie preferences through your browser settings. Please note that disabling essential cookies will impair your ability to use the Platform. fun88 game does not use third-party advertising cookies to serve targeted ads on external websites.

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6. Data Security

fun88 game employs multiple layers of security to protect your personal data from unauthorised access, loss, or misuse:

• All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security) protocols.
• Passwords are stored using one-way cryptographic hashing. Our staff cannot retrieve your password in plain text.
• Our servers are hosted in access-controlled data centres with physical and logical security controls.
• We use intrusion detection systems and regular security audits to identify and address vulnerabilities.
• Internal access to personal data is granted on a strict need-to-know basis with detailed access logs maintained.

While we take every reasonable precaution, no digital platform can guarantee absolute security. If you suspect that your account has been compromised, please contact us immediately at [email protected].

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7. Data Retention

fun88 game retains your personal data for as long as your account is active or as long as necessary to provide you with our services. We also retain data beyond account closure where required to comply with legal, regulatory, tax, or accounting obligations — typically for a minimum period of five (5) years following account closure, in line with standard financial services regulations.

After the applicable retention period, we securely delete or anonymise your personal data. If you request account deletion, we will remove your identifiable information from our active systems within a reasonable timeframe, subject to any mandatory legal retention requirements.

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8. Your Rights

As a fun88 game member, you have the following rights concerning your personal data:

• Right to access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any information we hold is inaccurate or incomplete, you can ask us to correct it.
• Right to erasure: Subject to legal retention requirements, you may request that we delete your personal data.
• Right to restrict processing: You may ask us to stop using your data for certain purposes while an objection or dispute is being resolved.
• Right to data portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to object to marketing: You may opt out of marketing communications at any time via your account settings or by contacting support.
• Right to withdraw consent: Where we process data based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact our support team via live chat from your account dashboard or by emailing [email protected]. We will respond to verified requests within 30 days.

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9. Minors & Age Verification

All new members are required to complete age verification as part of the KYC process before being permitted to deposit funds or place real-money wagers. If we discover that a member has provided false age information and is under 18, we will immediately suspend the account, void all transactions, and permanently delete the individual's data.

Parents and guardians who believe that a minor may have registered with fun88 game are strongly encouraged to contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

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10. Payment Data

fun88 game supports PKR-denominated transactions through Easypaisa, JazzCash, Raast, major bank transfers including HBL, and USDT TRC20 for cryptocurrency users. When you initiate a deposit or withdrawal, your payment information is processed through our contracted payment gateways, which operate under their own security and compliance frameworks.

fun88 game does not store full payment credentials (such as complete bank account numbers or wallet PINs) on its own servers beyond what is strictly necessary for transaction processing and regulatory record-keeping. All financial records are maintained in encrypted form.

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11. Changes to This Policy

fun88 game may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify registered members by email or via a prominent notice on the Platform before the changes take effect.

We encourage you to review this policy periodically. Your continued use of the Platform after any update constitutes your acceptance of the revised policy. The "Last updated" date at the top of this document indicates when the most recent changes were made.

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12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please reach out to the fun88 game privacy and support team:

• Email: [email protected]
• Live chat: Available 24/7 from inside your fun88 game account dashboard
• Language: English support available for all players across Pakistan

We are committed to resolving any privacy-related concerns promptly and transparently. If you are unsatisfied with our response, you retain the right to seek further guidance from the relevant regulatory authority in your jurisdiction.